FAQ-EN
GENERAL USE
The device LED lights are on and it does not respond to the central button to increase intensity: it is frozen.
Press and hold the central button for 3 seconds to turn the device off, then turn it back on by briefly pressing it once. This issue can happen if, when switching on, the central button is pressed several times too quickly, without giving the device time to start up.
The device does not turn on.
Try recharging it.
Multiple devices do not always start synchronized.
This largely depends on the phone’s performance: the app must send the command to several devices almost simultaneously.
If the phone is not powerful enough, some commands may arrive with a delay.
Check your smartphone compatibility at the bottom of the app’s home page.
If the phone is not powerful enough, some commands may arrive with a delay.
Check your smartphone compatibility at the bottom of the app’s home page.
The intensity increases and decreases by itself.
Too many devices may be connected compared to the phone’s performance.
a) Try using only one device.
b) Check your smartphone compatibility at the bottom of the app’s home page.
a) Try using only one device.
b) Check your smartphone compatibility at the bottom of the app’s home page.
The device turns off after a few minutes.
Try recharging it.
I don’t feel the stimulation even when I increase intensity.
Replace the electrodes.
The program stops before completing.
Try recharging the device.
Can I use the device without the app?
Yes. For instructions, please refer to the manual or, from the app Home page, tap “Using the device without the app”.
Can I use X-Pulse on two different people at the same time?
Yes.
Why is the modified program not kept when adding a device?
If you modify a program without saving it, the changes are correctly applied to the devices already active during the session. However, if you add another device by selecting the same program, the original unmodified version will be used, or the version previously saved. This happens because unsaved changes are not stored. To use the modified program also on additional devices, you need to save it to Favorites. Preset programs, on the other hand, cannot be modified, so they are always added correctly without needing to be saved.
BLUETOOTH CONNECTION AND APP
With four devices connected, the app becomes slower.
The app supports up to four devices connected simultaneously. However, with the fourth device, slight delays in command response may occur. This does not depend on the app, but on the phone’s performance and Bluetooth management, since commands are transmitted to the devices one at a time and, beyond the third device, the transmission may reach a saturation level.
The app (p.6) doesn’t find the device even though it’s on.
a) Make sure Bluetooth is enabled and that the X-Pulse app has permission to use it.
You can check in Settings > Privacy & Security > Bluetooth, then verify that X-Pulse is enabled.
b) Close the app and turn off the X-Pulse device, then reopen the app and power the device back on.
You can check in Settings > Privacy & Security > Bluetooth, then verify that X-Pulse is enabled.
b) Close the app and turn off the X-Pulse device, then reopen the app and power the device back on.
The device appears connected but does not respond to commands.
Close the app and turn off the device, then repeat the setup procedure.
The connection drops during use.
Keep the device close to the phone.
After updating the app, I can no longer connect the device.
Uninstall and reinstall the app.
⚠️ Warning: this will erase any saved programs, calendars, and treatment history.
⚠️ Warning: this will erase any saved programs, calendars, and treatment history.
What happens if I open the app while the device is already switched on but not yet started?
A popup appears, allowing you to choose whether to continue or not.
What happens if I open the app while the device is already running a program?
After a few seconds, the app connects automatically and goes directly to control page 7.
APP MALFUNCTIONS
Devices sometimes do not start perfectly synchronized.
At the beginning of the session, reset the intensity to zero and then restart it. When the intensity is set to zero, the program starts again from the beginning.
Even though commands are sent quickly, slight differences in start time may occur between multiple devices. This does not depend on the app, but on the phone’s performance and Bluetooth management, since commands are transmitted one at a time.
Even though commands are sent quickly, slight differences in start time may occur between multiple devices. This does not depend on the app, but on the phone’s performance and Bluetooth management, since commands are transmitted one at a time.
Setup is incorrect for various reasons.
Turn Bluetooth off and on again from the Control Center before opening the app.
The app freezes or closes unexpectedly.
Close and reopen the app; if the issue persists, uninstall and reinstall it.
⚠️ Warning: this will erase any saved programs, calendars, and treatment history.
⚠️ Warning: this will erase any saved programs, calendars, and treatment history.
The app won’t open after updating.
Uninstall and reinstall it.
⚠️ Warning: this will erase any saved programs, calendars, and treatment history.
⚠️ Warning: this will erase any saved programs, calendars, and treatment history.
Intensity does not change when adjusted through the app.
Check that Bluetooth connection is active.
The instruction manual, quick guide, etc. files do not open. When selecting the avatar, a blank page appears.
Your phone is probably in isolation mode. Disable this mode and try again.
ELECTRODES
I feel tingling or discomfort during stimulation.
Replace the electrodes.
Can I use electrodes from other brands?
No.
After how many uses should they be replaced?
About 30 uses.
Can it be used with creams or conductive gels?
No.
CHARGING AND BATTERY
The device doesn’t charge.
Try using a different power adapter or outlet.
After fully charging, the battery lasts little time.
Make sure the device has charged for at least 2 hours; if the problem continues, the battery may be worn out or damaged: contact customer support for replacement.
Can I use it while charging?
No.
The device heats up while charging.
Contact customer support.
What type of charger should I use?
You can use any mobile charger with USB output.
The device features a 5 V auto-calibration system that adapts automatically to incoming power and protects the battery from overloads.
The device features a 5 V auto-calibration system that adapts automatically to incoming power and protects the battery from overloads.
ERROR MESSAGE “Electrode not connected”
If the display shows the red message “Electrode not connected”, what should I do?
Check that the electrode adheres well to the skin and that the device is properly attached to the electrode magnets.
Try replacing the electrode.
Use a different program, not selected from Favorites.
Ensure skin is clean and free of oils or creams.
If available, try another device with the same electrode to find where the issue is.
Check electrode adhesiveness: if used for around 30 sessions and adhesion is reduced, rinse under warm water, allow to dry completely, reuse for a few more applications, then replace with a new one.
If the treated area is hairy, try positioning the electrode on a hair-free area.
Try replacing the electrode.
Use a different program, not selected from Favorites.
Ensure skin is clean and free of oils or creams.
If available, try another device with the same electrode to find where the issue is.
Check electrode adhesiveness: if used for around 30 sessions and adhesion is reduced, rinse under warm water, allow to dry completely, reuse for a few more applications, then replace with a new one.
If the treated area is hairy, try positioning the electrode on a hair-free area.